I received a tracking number, does that mean my box has shipped?
It means your label has been printed. This is the first step in the packing process. Typically, we print your label first, pack the box, and then take it to the Post Office. This may sound like a quick process however, we often print 100s of labels at a time to secure the shipping cost. They may not actually arrive at the post office for a few days.
When we print out your shipping label you automatically get an email with the tracking number. This is why it might take time to start showing movement. If we print your label on a weekend it won't be scanned in by the post office until the following business day.
Would you ever consider shipping directly to international locations?
We currently have no plans to ship internationally. However, there are third-party services that fill the gap and need for customers.
How do I change my shipping address?
If you need to change your address on an existing order (one that you have already been charged for), you will need to email us.
Changing your address in your subscription customer portal will only affect future orders.